Privacy & Cookies

Privacy Policy & Notice

This is the privacy notice of Compass Investigations.

This Privacy Policy applies between you, the user of this website and Compass Investigations UK, the owner and provider of the website.

This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the website.

In this document, “We” or “Us” refers to Compass Investigations.

“User” or “You” is any third party that accesses the website and is not either employed by Compass Investigations or engaged as a consultant or otherwise providing services to Compass Investigations.

This is a notice to inform you of our policy details and the information that we record about you. It covers both information that could identify you, and information that could not.

Compass Investigations takes the privacy of your information extremely seriously. Our policy is both specific and strict. It complies with UK law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please contact us.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.Here is a list of the information we collect from you, either through our web site or when you have personally given and disclosed information to us. We have also outlined why it is necessary to collect it:

1. Basic identification and contact information

This information is used:

  • 1.1. to provide you with the services which you request;
  • 1.2. for verifying your identity for security purposes;
  • 1.3. for marketing our services and products;
  • 1.4. Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

2. Your domain name and e-mail address

Your domain name and e-mail address are recognised by our servers and the pages that you visit are recorded.

We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically.

This information is used:

  • 2.1. to correspond with you or deal with you as you expect.
  • 2.2. in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;

Business and personal information

This includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client.

We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.

We can keep information which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court. Normally we would keep data for no longer than necessary (see data retention).

Website usage information

We may use software embedded in our website (such as JavaScript) to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.

Data Retention & security.

Unless a longer retention period is required or permitted by law, we will only hold you Data for the period that is necessary to fulfil the purposes outlined or until you request the data to be deleted. We will use technical and organisational measures to safeguard your data.

The UK GDPR provides there following rights for individuals.

  • The right to be informed
  • The right of access
  • The right of reflection
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

Further information on the details of these rights can by found at ico.org.uk

Links to other websites.

This website form time to time may include or provide links to other websites. We have no control over such websites and are therefore not responsible for the content. In such the privacy policy does not extend to your use of these website and you are encourage to read the privacy statement of other websites prior to using them.

Cookies.

Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website.

The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website.

All cookies used by this website are used in accordance with current UK and EU Cookie Law. For more information generally on cookies, please refer to aboutcookies.org.

Contacting us

When you call our office, we may collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line.

When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. We may keep personally identifiable information associated with your message, such as your name or email address.

Complaining

If you are not satisfied with the way a complaint you make in relation to your data or how it is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the uk this is the Information Commissioners Office (ICO).

Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

Marketing Information

We would never unless instructed by yourself pass your email address and name to selected associates whom we consider may provide services or products you would find useful. You may opt out of this service at any time by instructing us at info@compass-investigations.co.uk

Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.

Disclosure to Government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

Review or update personally identifiable information

At any time you may review or update the personally identifiable information that we hold about you by contacting us at the email address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

info@compass-investigations.co.uk

Compliance with the law

This privacy policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website. Compass Investigations reserves the right to change any details to this privacy policy as we may deem necessary or may be required by law.

Any changes will be immediately posted on the website and on your first use of the website you will have deemed to have accepted the altered terms.

© Compass Investigations 2024.

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